I’ve invested 13 years implementing content strategies that educate folks about how to use software. I work with product teams to create software that is intuitive, clear, and educational.
As a seasoned customer advocate, I’ve produced and managed several help centers, training programs, and support enablement material. The bulk of my content work in support-roles directly correlates to reductions in the cost of goods sold. I’ve managed teams, determined hiring benchmarks, trained and onboarded staff, and managed large department budgets.
Since I changed my focus to content roles with product teams, I’ve worked with all sorts of microcopy. Additionally, I’ve run content audits and integrated voice and tone guides into design systems.
I have a soft spot for design systems, information architecture, photography, and fantasy novels. I'm based in Melbourne, Australia.
Check out my favorite content design books on Bookshop.org, where you can buy from your local bookshops. This is an affiliate situation.