Deliverables
ResourcesMarketingTechnicalResearchIAMicrocopyProduct design
Summary
Over the course of my career, I’ve produced a wide variety of deliverables to support cohesive user education systems. This list isn’t exhaustive though.
Microcopy
- Onboarding experiences
- Content patterns
- All types of components and design patterns
- Content journey maps
- Content audits
- Product emails
- Wireframes
- User flows
Information architecture
- Mental model maps
- Object model reviews
- Terminology maps and audits
- Product and feature naming
- Help center architecture
- Navigation maps
Research and data
- Ticket dives
- Comprehension tests
- A/B tests
- SQL queries
Technical writing
- Help center articles
- Release notes
- Macros or canned responses
- Bug reports
- Transactional emails
Content marketing
- Cold email campaigns
- Drip email campaigns
- Blog posts
- Social media content
Internal exercises and resources
- Internal collaboration tools in Figma
- Design systems documentation
- Accessibility and inclusive content guidelines
- Voice and tone exercises and guidelines
- Emoji voting content exercises
- Internal operations programs
- Wikis and docs
- Product spec docs
- Customer service policies
- Support enablement materials
Leadership materials
- Decks for company-wide and board meetings
- Decks for department and team meetings
- Department operations budget
Portfolio
Check out another project.