Used support operation strategies to evolve our content standards alongside our new design system.
My team was small. We couldn’t cover all DocuSign products, yet. In 2021, I started to build upon and refresh our existing content guidelines.
Our "content system" is like an internal help center for our partners in other departments. Anyone who builds products at DocuSign should be able to reference these guidelines, at anytime. That way, they can quickly confirm the casing guidelines for a particular component. And, when folks came to us for help, we have more bandwidth to help with tougher challenges — like strategy.
Because of this work that I led, we were able to get buy-in from the design systems team to start integrating these guidelines directly into our design system documentation. 🎉🎉🎉
These guidelines also helped shift our conversations with stakeholders so that they were more meaningful. We spent less time talking about things like capitalization and accessible button copy and spent more time talking about bigger challenges — like terminology and information hierarchy.
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